Welcome to a smarter way of working
Whether you’re tired of feeling that there just aren’t enough hours in the day, you want to finally get on top of your workload, or you simply want to focus on the work that lights you up - reclaiming your time, energy and peace of mind begins here.
Monthly hourly packages and hourly ad-hoc rates are available for the services below and are tailored to each client based on their specific needs and budget – please inquire for details or send us a message via either WhatsApp or nicollecokaynevirtual@outlook.com
Personal Assistance & Administration
- Diary and calender management
- Meeting arrangements and reservations
- Email management and detox
- Travel planning and booking
- Event coordination
- Client and supplier communication
- Spreadsheet creation and updating
- Invoicing and chasing payments
- Microsoft Office & G-Suite
- Research
- Personal lifestyle Tasks
- Electronic filing organisation
- Expenses
- Gift sourcing
If your to-do list is increasing with no end in sight, and you need various admin tasks completed but simply don‘t have the time (or know where to begin!), then that’s where I come in.
Here are some examples of how I can help. If you have a task in mind that you don’t see, then feel free to get in touch, as I can help with a variety of PA and admin tasks.
Customer Service
Whether it’s outsourcing the admin of inbound or outbound calls or dealing with customer enquiries via email, I can be used to alleviate the time burden of client enquiries.
With professional and efficient support, I ensure your brand values and tone is upheld to high standards.
- Email Management
- Live Chat Support
- Responding to Social Media Messages
- Processing Orders and Returns
- Handling Customer Phone Calls
- Collecting Customer Feedback
- Follow-up Emails and Calls
- Scheduling Appointments
- Customer Onboarding
- Sending Customer Satisfaction Surveys
- Escalating Issues When Necessary
- Maintaining Customer Service Records
Social Media & Community Management
Save valuable time by outsourcing your social media management to us. I handle content creation, scheduling, and engagement across all platforms, keeping your brand active and relevant without you lifting a finger.
I aim to stay on top of trends, craft compelling posts, and interact with your audience to boost visibility and build connections. Focus on what you do best, and let us efficiently grow your digital presence.
- Scheduling Posts
- Responding to Questions and Inquiries
- Monitoring Mentions and Tags
- Creating and Curating Content
- Engaging with Community Members
- Managing Social Media Calendar
- Handling Basic Graphic Design for Posts
- Researching Trends and Hashtags
- Updating Profile Information and Banners
- Boosting Posts or Ads
- Collaborating with Influencers or Partners
- Moderating Comments and Discussions
- Managing Community Guidelines and Rules
- Welcoming New Members
- Promoting Events or Activities
- Gathering Feedback from Members
- Organising Polls and Surveys
NICOLLEASSISTS Will Help You:
● Stay on top of tasks and communication
● Bar any important appointment or booking falling through the cracks.
● Strike an amazing balance between personal and professional time by turning work off when needed.
● Appear more professional to your clients by streamlining communication.
● Enjoy a stress-free life with no emails piling up and your inbox no longer looking overwhelming or insurmountable
Imagine life when:
● Your business inbox is all clean and sorted
● Emails are being responded to, and reply drafts are ready for your quick approval.
● Email marketing is handled well
● Auto-responders are set
● Appointments are scheduled
● The business calendar is managed perfectly.
Now, you can focus on striking the right balance between personal and professional time, turning off work when needed, while appearing more professional and organised to your clients.
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